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Developed by Google, the HEART Framework is a UX metrics model that helps teams track what really matters in user experience.

It breaks down experience into five key dimensions:
Happiness – user satisfaction and attitudes
Engagement – level of user interaction
Adoption – new users of a feature or product
Retention – return users over time
Task Success – efficiency, effectiveness, and error rates

By aligning product goals with these UX metrics, teams can make more informed, user-centered decisions—and build better experiences that scale.

Design with HEART.

Read: https://www.uxglossary.com/terms/heart-framework/ #uxglossary

 

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HEART Framework Meaning & Definition of Terms | UX Glossary

The HEART Framework is a UX metrics model by Google that evaluates user experience across Happiness, Engagement, Adoption, Retention, and Task Success. Learn how to apply it for data-driven design decisions and product improvement.

Contextual Inquiry is a powerful research method that goes beyond the surface. By observing users in their natural environment and conducting in-depth interviews as they work, we uncover not just what users do—but why they do it.
It’s about understanding real behaviors, workflows, and pain points in context, leading to richer insights and more user-centered design decisions.

Whether you're redesigning a product or validating assumptions, contextual inquiry helps you see the full picture—straight from the source.

Design begins with empathy.

Read: https://www.uxglossary.com/ter....ms/contextual-inquir #uxglossary

 

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Contextual Inquiry Meaning & Definition of Terms | UX Glossary

Contextual Inquiry is a UX research method combining in-depth interviews and natural observation to understand user behavior, pain points, and workflows. Ideal for uncovering deep insights in real-world settings.

Competitive Benchmarking is the practice of comparing your product’s user experience to that of your competitors—direct or indirect—to understand where you stand, what you're doing well, and where you can improve.
In UX, it's not just about feature lists—it’s about usability, functionality, and the overall experience.
By analyzing how users interact with competing products, you gain valuable insights into:
✅ Market expectations
✅ Usability gaps
✅ Innovation opportunities
Benchmarking helps turn comparison into competitive advantage.
Read: https://www.uxglossary.com/ter....ms/competitive-bench #uxglossary

 

www.uxglossary.com

Competitive Benchmarking Meaning & Definition of Terms | UX Glossary

Competitive Benchmarking is the practice of comparing your product’s UX and performance against competitors to identify opportunities, improve user satisfaction, and gain a competitive edge in the market.