Trending.ph is a trending content platform aimed at engaging Gen Z and millennial readers.
Profolios: https://www.profolios.com/medi....a-entertainment/tren #trendingph #portfolio #website
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Explore inspiring stories, insightful books, and transformative topics to enhance your leadership journey. Join the conversation and make a meaningful impact with Michael Vicente’s blog... Your go-to source for leadership and personal growth insights.
Visit: https://www.michaelvicente.com/
#leadership #blog #michaelvicente #growth #personalblog
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Customer Experience Management (CEM) is all about seeing your brand through the eyes of your customers—and optimizing every step of their journey.
It’s a strategic process of managing and improving all interactions a customer has with your brand—across every touchpoint, channel, and stage.
When done right, CEM creates:
✅ Consistent experiences
✅ Meaningful, personalized engagement
✅ Higher satisfaction, loyalty, and advocacy
Because great experiences don’t happen by chance—they’re designed.
#customerexperience #cem #cxstrategy #uxdesign #userexperience #customerjourney #humancentereddesign #uxglossary
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P-pop act SB19 performs "Time" live on the Wish 107.5 Bus. Lifted from the "Simula at Wakas" EP, this song reminds listeners to make the most of every moment in this borrowed time. #sb19
Watch: https://sb19.com/59/sb19-perfo....rms-time-live-on-wis
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SB19 at Taipei Main Station #sb19
Watch: https://sb19.com/58/sb19-at-taipei-main-station
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Sharing Filipino stories around the World! #trendingph
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Developed by Google, the HEART Framework is a UX metrics model that helps teams track what really matters in user experience.
It breaks down experience into five key dimensions:
Happiness – user satisfaction and attitudes
Engagement – level of user interaction
Adoption – new users of a feature or product
Retention – return users over time
Task Success – efficiency, effectiveness, and error rates
By aligning product goals with these UX metrics, teams can make more informed, user-centered decisions—and build better experiences that scale.
Design with HEART.
Read: https://www.uxglossary.com/terms/heart-framework/ #uxglossary
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Contextual Inquiry is a powerful research method that goes beyond the surface. By observing users in their natural environment and conducting in-depth interviews as they work, we uncover not just what users do—but why they do it.
It’s about understanding real behaviors, workflows, and pain points in context, leading to richer insights and more user-centered design decisions.
Whether you're redesigning a product or validating assumptions, contextual inquiry helps you see the full picture—straight from the source.
Design begins with empathy.
Read: https://www.uxglossary.com/ter....ms/contextual-inquir #uxglossary
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Competitive Benchmarking is the practice of comparing your product’s user experience to that of your competitors—direct or indirect—to understand where you stand, what you're doing well, and where you can improve.
In UX, it's not just about feature lists—it’s about usability, functionality, and the overall experience.
By analyzing how users interact with competing products, you gain valuable insights into:
✅ Market expectations
✅ Usability gaps
✅ Innovation opportunities
Benchmarking helps turn comparison into competitive advantage.
Read: https://www.uxglossary.com/ter....ms/competitive-bench #uxglossary
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