Contextual Inquiry is a powerful research method that goes beyond the surface. By observing users in their natural environment and conducting in-depth interviews as they work, we uncover not just what users do—but why they do it.
It’s about understanding real behaviors, workflows, and pain points in context, leading to richer insights and more user-centered design decisions.

Whether you're redesigning a product or validating assumptions, contextual inquiry helps you see the full picture—straight from the source.

Design begins with empathy.

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Contextual Inquiry Meaning & Definition of Terms | UX Glossary

Contextual Inquiry is a UX research method combining in-depth interviews and natural observation to understand user behavior, pain points, and workflows. Ideal for uncovering deep insights in real-world settings.